About the role
Strategic Development:
- Design and implement effective collection strategies tailored to rural portfolios, taking into account the unique challenges and opportunities in these markets.
- Analyze market trends, customer behavior, and collection performance data to inform strategy adjustments.
Performance Management:
- Monitor and evaluate the effectiveness of collection strategies, utilizing key performance indicators (KPIs) to drive continuous improvement.
- Building a cost effective collection channels for respective products .
- Prepare regular reports and presentations for senior management, highlighting performance metrics and strategic recommendations.
Team Leadership:
- Lead and mentor a team of collection specialists, providing guidance and support to enhance their skills and performance.
- Foster a culture of accountability, collaboration, and customer-centricity within the team.
Process Improvement:
- - Work closely with cross-functional teams, including credit risk, sales, and operations, to align collection strategies with overall business objectives.
- - Collaborate with external partners and agencies as needed to enhance collection efforts.
Optimal qualification for success on the job is:
- Graduation/Post-Graduation from a recognized institute.
- 4+ years of relevant experience in strategy and product management.
Desired Qualifications:
- Minimum of 8+ years of experience in collections management, with a focus on rural or underserved markets preferred.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Knowledge of relevant laws and regulations governing collections practices.
- Proficiency in collection software and Microsoft Office Suite.
For successful execution of the job, the candidate should possess the following:
- Proven experience in strategy and product management, preferably within the financial services industry.
- Strong analytical skills with proficiency in data analysis and interpretation.
- Excellent project management skills with the ability to prioritize and meet deadlines.
- Strong interpersonal and communication skills with the ability to collaborate effectively.
- Ability to manage complex & dynamic situations.
- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.
- Ability to handle pressure and meet deadlines