About the role
Strategic Planning and Analysis:
- Conduct deep analysis of bounce rates for mortgage loan products to identify trends and areas for improvement.
- Work with the BIU team to formulate Early Delinquency Management (EDM) logics and ensure sharper coverage of bounce rates.
- Analyze all bucketing stock efficiency to ensure the right intervention at the right time.
- Develop strategies for priority coverage for write-off field collections to maximize recovery.
- Identify which cases to move to the call center and which to move to the field based on velocity to connect and collect at an optimum cost and efficiency.
- Monitor product performance, cost, and efficiency to ensure alignment with business goals.
Operational Management:
- Roll out incentive schemes for channels based on stock position on the delinquents to motivate and drive performance.
- Conduct detailed portfolio cut analysis to provide insights to the product and risk team for shaping credit/risk policy.
- Ensure compliance with regulatory guidelines and internal policies to mitigate risks.
- Collaborate with cross-functional teams to align strategies with overall business objectives.
- Scale up contactless collection – not only in Bounce but also across buckets.
- Diagnose the portfolio specific to inventory correction of PNPA stock 1-90dpd and develop geography-specific strategies and interventions.
- Calibrate resourcing and conduct gap analysis to optimize resource allocation.
- Provide policy and process level feedbacks and status updates to senior management.
Team Management:
- Lead and mentor a team of strategy specialists, providing guidance and support to achieve team goals.
- Assign tasks, monitor progress, and evaluate team performance to ensure high productivity.
- Foster a collaborative and results-oriented team environment to drive innovation and efficiency.
Process Improvement:
- Continuously evaluate and enhance strategy processes and workflows to improve efficiency and effectiveness.
- Identify opportunities to implement industry best practices and emerging technologies to stay ahead of market trends.
- Develop and implement process improvement initiatives to streamline operations and reduce costs.
Data Analysis and Reporting:
- Collect, analyze, and interpret data to measure the effectiveness of strategies and interventions.
- Generate detailed reports on portfolio metrics, including bounce rates, recovery rates, and cost efficiency.
- Provide actionable insights and recommendations to senior management for decision-making.
Optimal qualification for success on the job is:
- Graduation/Post-Graduation from a recognized institute.
- 8+ years of relevant experience in strategy and product management.
Desired Qualifications:
- Knowledge and understanding of collections and market dynamics.
- Knowledge of regulatory guidelines and norms.
- Basic knowledge of legalities of collections.
For successful execution of the job, the candidate should possess the following:
- Proven experience in strategy and product management, preferably within the financial services industry.
- Strong analytical skills with proficiency in data analysis and interpretation.
- Excellent project management skills with the ability to prioritize and meet deadlines.
- Strong interpersonal and communication skills with the ability to collaborate effectively.
- Ability to manage complex & dynamic situations.
- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.
- Ability to handle pressure and meet deadlines