About the role
RequirementsWe are looking for a professional and customer-focused Help Desk / IT Support Executive to join our team. The ideal candidate should have strong verbal and written communication skills, a problem-solving mindset, and the ability to effectively handle customer queries and IT support requests.
Key Responsibilities:-
- Manage and respond to customer support requests.
- Coordinate with customers and internal technical teams.
- Understand customer requirements and provide appropriate assistance.
- Prepare professional and accurate quotations based on customer requirements.
- Maintain basic service records and follow-ups.
- Handle customer queries and support requests professionally through calls, emails, and other communication channels.
- Coordinate with the technical team to understand and resolve customer requirements.
- Prepare accurate and professional quotations based on customer requirements.
- Follow up with customers and the technical team to ensure timely updates and closure.
- Maintain basic records of customer requests and quotations.
Requirements:-
- Good verbal and written communication skills
- Basic understanding of IT products/services and technical support
- Good coordination and follow-up skills
- Ability to prepare professional quotations
- Basic knowledge of MS Excel and Word
- Customer-friendly and professional approach
Preferred:-
- Experience in Help Desk, IT Support, Technical Support, or a similar role will be an advantage.