SailPoint Identity IQ

Application Tech Support Practitioner – SailPoint IdentityIQ

Bengaluru, India

Minimum 7.5 years

Graduate (preferably in Computer Science, Information Technology, or related field)

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will use your expertise to define, interpret, and design resolutions for client issues, ensuring the stability and performance of world-class systems.

• Develop and maintain SailPoint IdentityIQ components following design and coding best practices

• Complete technical Production Service Acceptance (PSA) deliverables

• Create and manage tasks in Azure DevOps (ADO)

• Participate actively in Scrum ceremonies and refinement meetings, providing accurate estimates and clarifications

• Identify and raise risks or issues, and contribute to mitigation plans

• Collaborate effectively with cross-functional teams to deliver high-quality support and solutions

• Stay updated on security products, IDAM products, and evolving technologies and processes

• Expertise in SailPoint IdentityIQ

• Strong understanding of software/application/cloud technical support

• Experience in accurately defining and resolving complex client issues

• Exceptional communication and interpersonal skills

• Quick learner, proactive, and detail-oriented

• Proficiency in Java and J2EE development with SailPoint

• Familiarity with XML, Beanshell, SAML, and LDAP concepts

• SailPoint Identity and Access Management (IIQ)

• Java, J2EE

• XML, Beanshell scripting

• SAML, LDAP concepts

• Familiarity with Agile methodologies and tools like Azure DevOps

• Minimum 7.5 years of relevant experience in SailPoint IdentityIQ

• The role requires strong analytical and problem-solving skills

• The position is based in our Bengaluru office