About the role
Responsibilities:
- Handle end-to-end implementation of our products, a leading SaaS/cloud-based supply chain automation product for the FMCG industry.
- Responsible for having a deep understanding of software architecture and configuration of the product to match customer requirements.
- Work with Master data, assisting with service requests, and troubleshooting problems with data.
- Client Interaction- Handle clients and communicate clients' requirements to internal teams.
- Coordinate with respective stakeholders and provide technical assistance to clients within SLA.
- Help customers generate reports and offer thorough expertise to customers on the product and its usage.
- Document the client's requirements and get a sign-off.
- Quality check of deliverables and conduct UAT with the client and get sign-off.
- Ensure the user's adoption post-go-live and share a regular update with the client.
Requirements:
- Excellent communication skills (Written and Verbal), strong documentation skills.
- Computer and mobile-savvy with moderate knowledge of MS Excel.
- Understanding of the FMCG business model.
- Willingness and eagerness to work in a high-pressure, fast-growing start-up environment.
- Experience in SaaS Product Onboarding and support will be an added advantage.