About the role
Summary
We are seeking a dynamic Sales Executive and Customer Support professional to serve as the primary point of contact for our clients within the IT Services sector. This pivotal role combines revenue generation with exceptional service delivery, ensuring that customer needs are met efficiently while driving business growth. The ideal candidate will bridge the gap between technical solutions and client requirements, fostering long-term relationships through proactive engagement and reliable support.
Responsibilities
- Proactively identify and pursue new sales opportunities to meet and exceed monthly revenue targets.
- Provide comprehensive assistance to clients regarding product inquiries, troubleshooting, and account management.
- Effectively resolve customer issues by analyzing problems and implementing timely, satisfactory solutions.
- Conduct persuasive presentations and negotiations to close deals and secure client commitments.
- Maintain accurate records of customer interactions, sales activities, and support tickets using basic computer applications.
- Demonstrate a proactive approach to learning new systems, products, and industry trends to enhance service quality.
RequirementsRequirements:
- Demonstrated ability to analyze challenges and devise effective problem-solving strategies.
- A constructive and enthusiastic mindset with a strong drive for continuous professional development.
- Proficiency in fundamental computer operations and familiarity with standard office software.
- Excellent verbal communication capabilities to articulate ideas clearly and build rapport with diverse audiences.
- Proven experience in managing client relationships and handling customer service interactions with professionalism.
- Strong aptitude for sales techniques, including persuasion, negotiation, and closing skills.