About the role
- Ensure smooth implementation and execution of programs across partner schools.
- Monitor student engagement, adoption, and learning outcomes.
- Identify implementation gaps and drive corrective actions.
- Collaborate with internal teams to ensure successful program delivery.
- Lead onboarding activities for new partner schools.
- Conduct teacher training and orientation sessions.
- Enable schools to independently and effectively run the program.
- Build and maintain strong relationships with school leadership, principals, coordinators, teachers, and parents.
- Serve as the primary point of contact for assigned accounts.
- Address concerns, manage escalations, and ensure timely resolution.
- Drive value perception among students, parents, teachers, and school management.
- Showcase program outcomes, impact, and success stories.
- Strengthen engagement and satisfaction to improve retention.
- Ensure timely collections and monitor outstanding payments.
- Follow up on pending invoices and coordinate with finance teams.
- Drive contract renewals and minimize account churn.
- Identify opportunities for upselling and cross-selling within existing accounts.
- Expand program adoption across grades, subjects, or additional school branches.
- Contribute to revenue growth from assigned accounts.
- Maintain accurate records of account performance, usage, collections, and renewals.
- Analyze data and prepare regular performance reports.
- Coordinate with product, operations, academic, and support teams to ensure seamless execution.
- Conduct regular school visits for reviews, support, relationship building, and performance discussions.
- Ensure partner schools receive ongoing guidance and support.