About the role
Role summary KAM roleOwn the end-to-end success, experience, and revenue of partner accounts, covering program delivery, stakeholder satisfaction, renewals, collections, and growth.
Key responsibilitiesProgram execution & outcomes
- Ensure smooth implementation across accounts
- Track student engagement and learning outcomes
- Identify gaps and drive corrective actions
- Lead onboarding and teacher training
- Enable effective and independent program execution
- Manage relationships with account leadership, principals, teachers, and parents
- Act as single point of contact and handle escalations
- Drive value perception across parents, students, account management, and teachers by showcasing outcomes and impact, while building strong relationships to improve satisfaction and retention
- Ensure timely collections and track outstanding payments
- Drive renewals and minimize churn
- Identify upsell opportunities and expand within accounts
- Track usage, performance, collections, and renewals
- Work with internal teams to ensure smooth execution
- Visit accounts regularly for reviews and support
- Adoption & outcomes
- Stakeholder satisfaction
- Collection efficiency
- Renewal rate
- Account growth
- 5 years in edtech / customer success / account management / Sales
- Strong communication, negotiation, and problem-solving skills
- High ownership and data-driven approach