About the role

Key Responsibilities:

1. DISCOM Liaison & Net Metering

Coordinate regularly with DISCOM officials for smooth processing of customer net metering applications.
Conduct regular visits to DISCOM offices and follow up on applications at different stages.
Track application status and ensure timely movement of cases through the net metering process.
Follow up on pending approvals, inspections, documentation, and meter installation.
Build and maintain effective working relationships with relevant DISCOM officials with support from the District Head.
Identify and resolve DISCOM-related bottlenecks to ensure adherence to defined TATs.
Escalate critical delays and unresolved cases to the District Head / Sales Head.

2. Field & Customer Coordination

Conduct field visits with dealers/salespersons to understand ground-level execution issues related to net metering.
Coordinate with customers, dealers, and salespersons for completion of required documentation and formalities.
Share the latest DISCOM requirements, documentation, fee structures, processes, and TATs with relevant teams.
Ensure required documents are submitted accurately and within defined timelines.

3. Reporting & Process Tracking

Track net metering applications from submission through approval, meter installation, and commissioning.
Ensure all application stages and updates are accurately captured in LSQ/other platforms.
Maintain accurate MIS and dashboards covering application status, pending cases, TATs, and bottlenecks.
Provide regular operational updates and insights to the Sales Head / District Head.
Monitor customer TAT across net metering milestones and drive timely resolution of delays.

4. Sales & Operations Coordination

Coordinate with Installation Operations for timely site survey, installation, inspection, and commissioning activities.
Coordinate with Accounts and other internal teams for required customer documentation and process completion.
Ensure smooth handover and movement of documents across Sales, Installation, DISCOM, and other stakeholders.
Support resolution of operational issues impacting net metering approval and project commissioning.

Must Have Skills:

Sales Operations Executive- Meter