About the role
The employees mentioned below role is responsible for Overall Offline merchant Integration, Key task is for aligning and coordinating both internally & externally with various product/tech stakeholders:
· API Integration Support:
o Provide end-to-end walkthrough for EDC and DQR integrations with merchants.
o Assist merchants in implementing Paytm APIs, callbacks, and transaction flows.
· DLL and Library Support:
o Coordinate with product and development teams for new merchant requirements.
o Test and validate DLL library updates in staging and production, especially for Morefun and wired EDC device integrations.
· SDK & App Invoke Integration:
o Support government merchants with SDK integration and App Invoke flow setup.
o Raise requests to the Product and QA teams, test integration end-to-end in the staging environment, and validate final deployment.
· Merchant App Release Coordination (App-Invoke):
o Manage the app release process, coordinating with Compliance and NOC teams for final app push to PAX Store or Paytm devices.
· Device-Level Technical Support:
o Provide code-level debugging and log analysis for transaction failures, callback issues, and communication errors.