About the role

Role PurposeDrive sales performance and operational excellence across existing stores, ensuring a seamless customer experience while meeting revenue and efficiency targets.Key Responsibilities1. Sales Ownership

Own revenue targets across assigned stores
Drive category-wise and store-wise sales performance
Monitor daily, weekly, and monthly sales metrics

2. Store Operations Excellence

Ensure smooth day-to-day store operations
Drive adherence to SOPs, VM standards, and store hygiene
Ensure staffing, rostering, and floor coverage optimization

3. Team Performance & Productivity

Lead and manage store managers and frontline teams
Drive productivity metrics like conversion, ATV, UPT
Enable training and capability building

4. Customer Experience

Ensure high-quality customer engagement across stores
Drive NPS and repeat customer metrics
Resolve escalations and improve service standards

5. Inventory & Availability

Ensure stock availability and replenishment
Coordinate with inventory and supply chain teams
Minimize stock-outs and overstocking

6. Data & Performance Management

Track store KPIs and drive action plans
Analyze sales trends and identify growth opportunities
Publish regular performance MIS

7. Store Expansion & Readiness

Support new store launches and stabilization
Ensure operational readiness and team preparedness

Required QualificationsGraduate/Postgraduate in Business / Retail / Operations6–10 years of experience in retail store operationsKey SkillsStrong business acumenPeople leadershipData-driven decision makingExecution excellence

Sales & Operations Lead (Retail Stores)

About the role

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