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Italia Group

Posted 29 Sep 2026

Sales Support

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Employment
Full time
Posted
29 Sep 2026

About the role

Company Name: Italia Ceramics Ltd

Company Website: 

Roles & Responsibilities

  • To act as a single point connection between all Marketing Field staff / Dealers/ Corporate office / Other Departments and to respond to business inquiries in accordance with established policies and procedures.
  • To interfaces with Sales professionals, Marketing Assistants and Designers regarding marketing and client requirements.
  • To collect the necessary information to complete marketing tasks. Independently determines the appropriate methodology in creating marketing and presentation materials.
  • To coordinate with multiple client projects by coordinating with Marketing staff, approving and closing out task specifications and tracking results.
  • To co-ordinate with CAD team, developing and sending the presentation to all clients and Architects.
  • To provide Samples and Promotional material to the concerned clients. Along with that also send Quotations / Performa invoices as desired by the client/ dealers.
  • To effectively respond to complex inquiries or complaints from clients, co-workers, supervisor, and/or management. To solve problems involving several options in situations.
  • To prioritize work assignments and to obtain appropriate approval prior to placing orders with factory. Organizing and coordinating work assignments with factory.
  • To review expediting schedules on all customer orders and forwarding obtained information to planning and sales teams
  • To review expediting schedules on all customer orders and forwarding obtained information to planning and sales teams
  • To manage the flow of orders requires strong reliance on monitoring and co-ordination of dispatch schedules both manually and with computer programs
  • To handle ERP System for Order/Sample/Promotional Tool processing.
  • To update and maintain the document library and marketing supplies.
  • To train team members on various software programs along with processes.


Requirements
  • 2–5 years of experience in Sales Coordination, Marketing Coordination, or Sales Support.

  • Good knowledge of MS Excel, PowerPoint, ERP and basic CAD coordination.

  • Strong communication, coordination, follow-up and client-handling skills.

  • Ability to manage multiple tasks, quotations, samples, orders and dispatch coordination.

  • Strong organizational skills with a proactive and problem-solving approach.



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