About the role
Requirements:
- Minimum 3-4 end-to-end implementations in Service Cloud.
- Hands-on experience with Omni-Channel.
- Techno-functional experience (80% admin + 20% dev).
- Service Cloud and Salesforce Administrator certifications.
- Business Analyst (BA)-level experience.
- 9-15 years of experience working on the Salesforce platform. Must be experienced in Service Cloud along with Omni-Channel, routing, and debugging test cases.
- 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
- 5+ years of hands-on experience in Aura, LWC, and JavaScript programming.
- Experience building Salesforce integrations with 3rd-party apps and AppExchange products.
- Experience working in highly available, scalable, and secure systems.
- Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.
- Experienced in Salesforce deployment (CI/CD, Jenkins) process.
- Comply with change management policies to ensure data integrity and system stability.
- Salesforce Service Cloud / Architect certifications.
- Expertise in data management: structured and unstructured databases, SQL and RDBMS technologies, and SOA design principles.