About the role
TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.
Role Name: Salesforce Agentforce Developer
Desired Experience Range: 5 years-12 Years
Location of Requirement: Pan India
Key Responsibilities:
- Develop and customize Salesforce solutions using Apex, LWC, and Flow to meet business requirements.
- Implement and configure Agent Force for contact center operations, enhancing agent productivity and automation.
- Design and develop custom integrations between Salesforce and other enterprise applications.
- Optimize data models, workflows, and security settings within Salesforce.
- Troubleshoot and resolve technical issues, ensuring system stability and performance.
- Collaborate with business stakeholders, administrators, and other developers to deliver high-quality solutions.
- Stay up to date with Salesforce releases, best practices, and emerging technologies.
Required Skills & Qualifications:
- 5+ years of experience in Salesforce development and customization.
- Hands-on experience with Apex, LWC (Lightning Web Components), SOQL, and Flows.
- Exposure to Agent Force (contact center automation, agent workspace, or related modules).
- Experience integrating Salesforce with external systems using REST/SOAP APIs.
- Knowledge of Salesforce security models, sharing rules, and best practices.
- Salesforce Developer certification (e.g., PD1, PD2) is a plus.