About the role
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Experience implementing and supporting Salesforce Field Service Lightning (FSL) solutions.
- Strong understanding of Salesforce platform capabilities and architecture.
- Experience with:
- Salesforce Field Service Lightning (FSL)
- Work Orders and Service Appointments
- Resource Scheduling and Optimization
- Salesforce Flow
- Apex
- Lightning Experience
- Lightning Web Components (LWC)
- Knowledge of Salesforce security, sharing rules, profiles, and permission sets.
- Experience with Salesforce integrations using REST/SOAP APIs.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder management abilities.
- Salesforce Field Service Consultant Certification.
- Salesforce Administrator and Platform Developer certifications.
- Experience with Service Cloud and broader Salesforce ecosystem.
- Exposure to integration platforms such as MuleSoft, Boomi, or Informatica.
- Experience working in Agile/Scrum environments.
- Knowledge of GIS, mapping solutions, and route optimization concepts.
- Experience with mobile workforce management solutions.
- Salesforce Field Service Lightning (FSL)
- Salesforce Service Cloud
- Apex
- Lightning Web Components (LWC)
- Salesforce Flow
- Work Orders & Service Appointments
- Scheduling & Dispatch Console
- Mobile Field Service Applications
- REST & SOAP APIs
- Salesforce Security Model
- Integration Technologies
- Reports & Dashboards