About the role
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. Bachelor's degree in Business, IT, or related field; MBA or equivalent preferred. 7+ years of experience as Business Analyst, preferably in insurance or financial services. Proven experience with Salesforce Insurance or Financial Services Cloud. Strong understanding of insurance processes (CRM, claims, underwriting, etc.). Familiarity with Agile/Scrum methodologies. Salesforce certifications (e.g., Salesforce Certified Business Analyst) are a plus. Collaborate with stakeholders to understand and document business requirements related to CRM Conduct detailed analysis of current workflows and identify opportunities for automation and improvement. Act as a liaison between business teams and technical teams during the Salesforce implementation. Develop and validate user stories, acceptance criteria, and functional specifications. Facilitate workshops and meetings to gather requirements and communicate solutions. Assist in change management and user training activities. Provide ongoing support and post-implementation reviews.