About the role
Job Description
Title: Consultant, Salesforce Business Analyst
Must Have Industry experience like : Sales cloud, Services cloud, Marketing cloud
Brief Summary of Role:
Infrabyte Business Analysts are tasked with facilitating requirements development sessions to gain an understanding of our customers' current state processes and technology in the CRM space and supporting implementation work that follows. The BA will elicit current state pain points and uncover gaps in CRM best practices. If staffed as an FSA, the BA will participate in design with the technical team and be responsible for documenting solution options. When appropriate, they will also produce more detailed supporting materials such as business process diagrams, wireframes and other context diagrams.
As a Certified Salesforce Consultant, the Infrabyte BA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The BA presents complex information equally well to a C-level audience or a developer community. The BA has hands-on experience implementing functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase.
Responsibilities:
⚫ The BA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement .
⚫ Specific areas of concentration include:Building a clear requirements development strategy for each customer engagement.
⚫ Leading discovery workshops, which includes the facilitation and solution presentations. Defining Personas.
⚫ Documenting requirements in User Story format.Demonstration on sales, Services and Marketing Clouds
⚫ Organizing and driving process reengineering sessions
• Identifying and creating an inventory of customer process pain points and gaps in best practices.
• Performing rapid analysis and decomposition of complex business information into functional process components.
• Perform business process modelling, user experience modeling, and basic technical architecture diagramming.
Interpreting technical and business strategy roadmaps.
⚫ Building and demonstrating prototypes in Salesforce.Presenting to executive level audiences as well as technical teams.
• Participate and guide customers through user acceptance test planning and execution.
⚫ An understanding of Salesforce capabilities and limitations. Able to clearly communicate those to customers.