Salesforce CRM Administrator (Immediate Joining)

Salesforce CRM Administrator

Salary: Salary is no bar for the right candidate

Joining: Immediate

Spikewell India Pvt. Ltd (a subsidiary of Spikewell LLC, USA) is a rapidly growing Information Technology products and services company. We pioneer in providing innovative, scalable, robust, and secure solutions in the ever-changing technology landscape of Web, Mobile, Cloud, AI/ML, and Generative AI Technologies.

Responsibilities:

We are seeking a highly skilled and motivated Salesforce CRM Administrator to join our dynamic team. The ideal candidate will have a solid understanding of Salesforce functionality, configuration, and administration. As a Salesforce Administrator, you will play a key role in optimizing and maintaining the Salesforce platform to meet the evolving needs of our clients.

·Identify and gather requirements from users and stakeholders.

·Customize and configure Salesforce to align with business processes and requirements.

·Implement and maintain custom objects, fields, validation rules, workflows, and process builder flows.

·Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.

·Resolve user support tickets, Provide ongoing user training, and create training materials as needed.

·Ensure data integrity through the design and implementation of data quality best practices.

·Perform data imports, updates, and maintenance tasks as needed.

·Develop and maintain reports and dashboards to provide insights into key performance indicators.

·Build and maintain automated processes using workflows, process builder, and Flow.

·Collaborate with development teams for more complex automation requirements.

·Assist in the integration of Salesforce with other systems and applications. Troubleshoot and resolve integration issues.

·Implement and maintain security controls, including sharing rules and security settings.

·Conduct regular security audits and implement best practices.

Qualifications:

·Bachelor’s degree in Computer Science, Information Technology, or a related field.

·2 to 4 years of hands-on experience as a Salesforce Administrator.

·Salesforce certified administrator or Salesforce advanced administrator certification is required.

·Experience in performing Salesforce upgrades and ensuring successful integration.

·In-depth understanding of Salesforce products, functionality, and Salesforce best practices.

·Strong analytical and problem-solving skills coupled with excellent communication and interpersonal skills.

Address: Unit No. 729/730, DLF Cyber City, Technology Corridor,
Chandaka Industrial Estate, Patia, Bhubaneswar- 751024