About the role
Provide Level 1 and Level 2 production support, including ticket triage, issue resolution, and technical troubleshooting.
Analyze, debug, and resolve complex Salesforce issues using debug logs, system logs, and standard troubleshooting techniques.
Perform Salesforce development and enhancements using Apex, Lightning Web Components (LWC), SOQL/SOSL, with a strong focus on Service Cloud.
Build and maintain automation using Flow Builder and asynchronous Apex (Queueable, Batch, Future); Platform Events experience is an added advantage.
Collaborate with business users to understand requirements, communicate resolutions in business-friendly language, and ensure timely issue closure.
Create, maintain, and update technical documentation for support, administration, and operational procedures.
Follow Git/GitHub development best practices, including branching, pull requests, code reviews, Salesforce CLI (SFDX), and GitHub Actions-based CI/CD workflows.
Coordinate daily task handovers with support peers, align planned leaves with the designated manager, and work as per the US holiday calendar and assigned shift.