Salesforce Project Manager

Job Description:

About the Opportunity
We are seeking a Senior Technical Project Manager who can independently lead complex, multi-workstream technology programs with minimal oversight. This role requires a proven self-starter with strong executive presence, exceptional communication skills, and a relentless focus on delivery excellence.
You will be responsible for owning projects end-to-end—setting direction, driving execution, managing stakeholders, and ensuring outcomes are delivered on time, on scope, and on budget. This role is not for a coordinator; it is for a hands-on delivery leader who can “run the show.”

Role & Responsibilities
Project Leadership & Delivery 

• Own and lead technical projects from initiation through closure, ensuring successful 
  delivery against defined scope, schedule, budget, and quality targets.
• Develop and maintain detailed project plans, schedules, milestones, and dependency 
  maps.
• Drive day-to-day execution across multiple workstreams and cross-functional teams.
• Proactively identify, assess, and mitigate risks and issues; escalate decisively when 
  required. 
• Ensure end-to-end accountability for project outcomes and client commitments.

Program & Delivery Operations 

• Maintain and actively manage: 
  o RAID logs (Risks, Assumptions, Issues, Dependencies) 
  o Issue trackers and action item logs 
  o Meeting agendas, minutes, and follow-ups 
• Lead sprint planning, execution, and delivery tracking (where Agile is applied).
• Measure and report team efficiency, velocity, and productivity; identify and drive 
  continuous improvement opportunities.
• Manage multiple concurrent projects with competing priorities and deadlines. 

Client Engagement & Executive Communication 

• Serve as the primary client point of contact and trusted delivery partner.
• Demonstrate strong executive presence in client interactions, including steering 
  committees and leadership reviews.
• Communicate clearly, confidently, and proactively—no surprises.
• Manage expectations, resolve conflicts, and ensure high client satisfaction throughout 
  the engagement lifecycle.

Governance & Reporting 

• Establish and enforce delivery governance frameworks.
• Prepare and deliver weekly and executive-level status reports covering: 
  o Overall project health 
  o Schedule, scope, and budget status 
  o Key risks, issues, and mitigation plans
• Track and report progress using clear KPIs and delivery metrics.

People & Team Leadership 

• Lead, mentor, and motivate project teams in a high-performance delivery environment.
• Directly manage teams of 10–20 resources, including developers, analysts, and QA. 
• Drive accountability, collaboration, and ownership across the team. 
• Actively manage team capacity, performance, and morale. 

Value Creation 

• Continuously identify opportunities to deliver value-added services and improvements 
  for clients.
• Contribute to delivery excellence, repeatable best practices, and continuous 
  improvement initiatives. 

Required Skills and Qualifications: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of proven experience in technical project management.
• Demonstrated success delivering complex, multi-tiered, multi-workstream technology 
  projects.
• Proven ability to manage multiple projects simultaneously.
• Strong client-facing experience with senior and executive stakeholders. 
• Deep understanding of project management methodologies and frameworks (Agile, 
  Scrum, Waterfall, Hybrid).
• Strong governance, reporting, and delivery management skills.
• Prior experience managing and leading teams of 10–20 people.
• Experience managing end-to-end support and development projects.

Nice to Have Skills: 

• Comfort working in Salesforce-based delivery environments.
• Prior Salesforce project experience is a plus.
• Salesforce certifications are a plus but not required.

Required Competencies & Attributes: 

• Self-starter mentality with minimal need for oversight or coaching.
• Strong ownership mindset with a bias toward action and results.
• Excellent written and verbal communication skills.
• Strong analytical and logical thinking abilities.
• High level of professionalism, accountability, and integrity.
• Ability to operate effectively in fast-paced, high-pressure environments.
• Flexible and adaptable across teams, clients, and delivery models.
• Strong attitude, resilience, and drive to succeed