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Tata Consultancy Services

Posted 2 Oct 2026

Salesforce Service Cloud

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Team
TECHNOLOGY
Posted
2 Oct 2026

About the role

  • Strong experience with Salesforce Service Cloud implementations.
  • Good understanding of CRM and customer service business processes.
  • Hands-on experience with:
    • Case Management
    • Service Console
    • Omnichannel Routing
    • Knowledge Base
    • Entitlements & Milestones
    • Flows and Process Automation
  • Experience in Salesforce configuration and customization.
  • Knowledge of Apex, Lightning Components (LWC/Aura), and integrations is preferred.
  • Experience with REST/SOAP APIs and middleware integrations.
  • Strong analytical, problem-solving, and communication skills.
    • Qualifications: BACHELOR OF TECHNOLOGY

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