SAP Automotive Aftersales (Service) Functional Consultant

• Design, configure, and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.
  
• Lead business process workshops, fit-gap analysis, and solution blueprint activities.
  
• Ensure adherence to SAP and Automotive industry best practices.
  
• Configure and support:
  

1. Service Orders
   
2. Workshop Management
   
3. Service Appointments
   
4. Vehicle Reception
   
5. Parts & Inventory Management
   
6. Warranty & Goodwill Processing
   
7. Recall Campaign Management
   
8. Labor Operations & Pricing
   
9. Vehicle Health Check (eVHC)
   
10. Customer Quotations & Approvals
    

Business Process Analysis :

• Analyze existing automotive dealership processes and identify automation and optimization opportunities.
  
• Translate business requirements into scalable SAP solutions.
  
• Recommend process improvements to enhance efficiency, customer experience, and operational performance.
  

Requirements Gathering & Documentation :

• Engage with business stakeholders to gather and document detailed requirements.
  
• Work closely with development teams to ensure successful solution delivery.
  
• Prepare the below:
  
1. Functional Specifications
   
2. Business Requirement Documents (BRD)
   
3. Functional Design Documents (FDD)
   
4. Process Flow Diagrams
   
5. Test Scripts
   
6. Training Materials
   

SAP Project Delivery :

• Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations.
  
• Participate in full lifecycle SAP projects including:
  
1. Requirement Gathering
   
2. Blueprinting
   
3. Design
   
4. Configuration
   
5. Development Support
   
6. SIT/UAT Testing
   
7. Data Migration
   
8. Cutover Planning
   
9. Go-Live
   
10. Hypercare Support
    

Technical & Integration Support

• Perform root cause analysis and troubleshooting of production issues.
  
• Debug SAP programs and collaborate with ABAP developers to resolve complex issues.
  
• Support integrations involving:
  
1. OEM Systems
   
2. CRM Platforms
   
3. Payment Gateways
   
4. Digital Applications
   
5. Azure Integration Services
   
6. Middleware Platforms (Boomi, CPI, PI/PO)
   

Testing & Quality Assurance

• Validate business requirements and ensure solution quality.
  
• Develop test scenarios and execute:
  
1. Unit Testing
   
2. System Integration Testing (SIT)
   
3. User Acceptance Testing (UAT)
   

User Training & Knowledge Transfer

• Deliver end-user and super-user training.
  
• Create knowledge articles, SOPs, and process documentation.
  
• Provide continuous support to business users and support teams.
  

Production Support & Continuous Improvement

• Provide L2/L3 support for Automotive Aftersales applications.
  
• Analyze incidents and identify recurring issues.
  
• Lead enhancement initiatives and continuous improvement programs.
  
• Ensure compliance with SLA and service delivery standards.
  

• Minimum 2-3 end-to-end SAP implementations, roll-outs, or upgrade projects.
  
• Experience working in Agile and DevOps environments.
  
• Strong knowledge of SAP Activate methodology.
  
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
  
• SAP Certification(s) preferred.
  

• Minimum 5+ years of SAP Automotive experience.
  
• Strong hands-on experience in:
  
1. SAP IS-Auto
   
2. SAP Dealer Business Management (DBM)
   
3. Proaxia VSS
   
• Experience in Automotive Aftersales business processes:
  
1. Workshop Operations
   
2. Service Management
   
3. Parts Management
   
4. Warranty Processing
   
5. Service Appointment Scheduling
   
6. Vehicle Reception & Delivery
   
7. Recall Campaigns
   

Techno-Functional Skills :

• Strong debugging capabilities.
  
• Ability to analyze ABAP code and collaborate effectively with developers.
  
• Knowledge of:
  
1. Enhancements
   
2. User Exits
   
3. BAdIs
   
4. Smart Forms
   
5. Adobe Forms
   
6. IDocs
   
7. APIs/Web Services
   
• Understanding of:
  
1. SQL Queries
   
2. Data Migration
   
3. Data Validation
   
4. Interface Monitoring
   

SAP Cross Functional Knowledge :

Experience in integration with:

1. SAP SD (Sales & Distribution)
   
2. SAP MM (Materials Management)
   
3. SAP FI/CO
   
4. SAP FSCM
   
5. SAP Business Partner
   
6. SAP CRM / CX Solutions
   
7. SAP S/4HANA
   

Preferred Qualifications :

• Experience with Proaxia VSS and SRS (Service Resource Scheduling).
  
• Experience in SAP S/4HANA Automotive transformations.
  
• Knowledge of:
  
1. Vehicle Health Check Solutions (eVHC)
   
2. Workshop Monitoring
   
3. Service Advisor Mobility Solutions
   
4. Customer Portal Solutions
   
5. Digital Payment Integrations
   
6. OEM Warranty & Recall Integrations
   
• SAP Certification in relevant modules preferred.
  
• Experience in Automotive Retail Dealership environments highly desirable.