About the role
The ideal candidate should have strong experience in SAP
Basis operations, SAP RISE service management, landscape monitoring, incident
resolution, SAP BTP administration, SAP Cloud Connector, and monitoring of
integrations involving SAP Ariba and other cloud applications.
The consultant will act as the primary technical coordinator
between the internal SAP team, application teams, integration teams,
infrastructure/security teams, SAP Enterprise Cloud Services, and SAP Product
Support.
Key Responsibilities
SAP RISE Operations and Coordination
- Manage
day-to-day SAP Basis activities for the SAP RISE landscape from the
customer side.
- Act
as the primary technical contact for SAP RISE operational and
Basis-related matters.
- Raise,
monitor, and follow up on incidents, service requests, and change requests
with SAP through the relevant SAP support and service channels.
- Coordinate
SAP-managed activities such as system maintenance, patching, upgrades,
kernel updates, database activities, certificate renewals, and
infrastructure changes.
- Review
SAP-provided maintenance plans, technical recommendations, outage
notifications, and service reports.
- Coordinate
planned downtime and technical changes with business, functional,
integration, and infrastructure teams.
- Track
SAP support cases through to closure and ensure timely escalation of
critical issues.
- Clearly
distinguish between customer-managed activities and SAP-managed
responsibilities within the RISE operating model.
SAP Landscape Monitoring
- Perform
proactive monitoring of SAP S/4HANA and the associated SAP landscape.
- Monitor
system availability, application servers, background jobs, interfaces,
dumps, system logs, work processes, spool, update failures, RFC
connections, and system performance.
- Monitor
HANA database health, resource utilization, alerts, backup status,
capacity, and performance in coordination with SAP RISE operations.
- Review
EarlyWatch Alert reports and coordinate corrective actions with the
relevant teams.
- Monitor
production and non-production environments and provide daily or periodic
health-check reports.
- Investigate
recurring alerts, identify root causes, and recommend preventive actions.
- Support
availability, performance, capacity, and operational risk management.
Security, Connectivity, and Certificates
- Monitor
SAP-related certificates and ensure proactive renewal before expiry.
- Support
SSL/TLS, PSE, STRUST, SSO, SNC, OAuth, SAML, and connectivity-related
configurations.
- Coordinate
with cybersecurity and network teams for firewall, DNS, proxy, IP allow listing, port, and routing requirements.
- Support
SAP user administration and role-related technical troubleshooting in
coordination with the SAP Security team.
- Review
technical users, RFC users, communication users, and integration
credentials for validity and expiry.
- Ensure
technical changes follow security, audit, and compliance requirements.
Requirements
- Minimum 9 years of overall SAP Basis experience.
- Proven
experience as a SAP Basis Lead or Senior SAP Basis Consultant.
- Hands-on
experience supporting an SAP RISE with SAP landscape from the
customer/client side.
- Strong
knowledge of SAP S/4HANA Basis administration and SAP HANA operations.
- Experience
coordinating Basis and infrastructure activities with SAP Enterprise Cloud
Services or SAP RISE operations teams.
- Strong
experience in system monitoring, performance analysis, troubleshooting,
and incident management.
- Hands-on
exposure to:
- SAP
S/4HANA
- SAP
HANA
- SAP
BTP Cockpit
- SAP
Cloud Connector
- SAP
Cloud ALM
- SAP
for Me and SAP Support Portal processes
- SAP
Web Dispatcher and SAProuter
- RFC,
HTTP, HTTPS, IDoc, web service and API connectivity
- SSL
certificates, PSEs, STRUST and secure communication
- SAP
transport and change management
- Experience
monitoring and troubleshooting SAP Ariba integrations.
- Good
understanding of hybrid connectivity between SAP RISE, SAP BTP, SAP cloud
applications, and external systems.
- Strong
knowledge of ITIL-based incident, problem, change, and service-management
processes.
- Strong
communication, coordination, stakeholder-management, and
technical-documentation skills.
- Ability
to independently lead technical troubleshooting and coordinate with
multiple support teams.