About the role
- Provide daily support and monitoring for SAP S/4HANA systems on RISE.
- Perform system health checks, performance tuning, and root cause analysis.
- Coordinate with SAP Cloud Operations and SAP ECS teams for incident and service management.
- Monitor and manage SAP HANA database, application servers, and system logs.
- Manage user administration, roles, profiles, and authorizations (in coordination with SAP Security team).
- Support SAP kernel upgrades, SP upgrades, and patch management.
- Maintain and manage SAP Solution Manager / Cloud ALM for system monitoring and alerting.
- Work with hyperscalers (AWS, Azure, GCP) and SAP for infrastructure-level issues.
- Understand RISE Service Level Agreements (SLAs) and act within defined escalation paths.
- Assist in transport management, system copies, and client administration.
- Monitor and manage SAP Maxdb & ASE systems.
- Manage SAP Content Server and Data Archiving systems
- SAP SLT and BTP Administration
Required Skills & Qualifications:
- Hands-on experience with SAP S/4HANA, especially in RISE with SAP deployments.
- Experience with SAP HANA Database Administration, Maxdb and ASE.
- Familiarity with SAP solutions like SAP Content Server, Data Archiving, SAP router and SAP SLT systems.
- Familiarity with SAP BTP, Cloud Connector, SAP Launchpad, and related tools.
- Experience with SAP Fiori Gateway and Web Dispatcher
- Knowledge of SAP Cloud ALM or SAP Solution Manager 7.2.
- Good understanding of hyperscaler cloud environments (AWS, Azure, GCP).
- Strong communication and coordination skills.
- ITIL foundation knowledge is a plus.