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TCP Corps

Posted 4 Nov 2024

SAP CS ..Customer Service Consultant

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Employment
Full time
Posted
4 Nov 2024

About the role

·                Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module .·                Bachelor’s degree in Computer Science or equivalent from an accredited college or university.·    Experience of SAP S/4 HANA Rise on AWS is mandatory·    S4 Certification will be added advantage·   Experience on the following topics in CS moduleOrg. Structure, CS Master Data / Supporting Doc. Types for Service, PricingCorrective Maintenance Service, Preventive Maintenance ServiceService Contract Management,Service Monitoring and AnalyticsWarranty Claim Management - Customer Claim ProcessingWarranty Claim Management - Supplier Recovery ProcessingIn-House Repair (3XK)Recurring ServicesService Order ManagementInteraction Center Service Request ManagementBusiness Process Requirement GAPs and Analysis RICEF-W Objects·                Must be proficient in handling Issues/ troubleshooting / support functions.·                Should have experience in building the integration of SAP with applications which are non-SAP.·                Good knowledge on ticketing tools like service now, solution Manager etc.·                Ability to establish and maintain a high level of customer trust and confidence.·                Excellent communication skills.·                Ready to work in 24 x 5 support environment.

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