About the role
We are hiring an experienced SAP CRM IS-U Consultant with 6+ years of hands-on experience in SAP CRM and SAP IS-U implementations, enhancements, and support projects. The role requires strong knowledge of utility business processes and integration between CRM and IS-U modules.
Responsibilities:
- Lead requirement gathering, solution design, configuration, testing, and deployment activities for SAP CRM IS-U projects.
- Configure and support business processes, including Move-In/Move-Out, Disconnection/Reconnection, Customer Service, Service Orders, and Contract Management.
- Work extensively on CRM Web UI / IC WebClient, CIC, Interaction Records, and Case Management.
- Manage CRM Middleware, BDocs, and integration between SAP CRM and SAP IS-U.
- Coordinate with the Billing, FICA, Device Management, and Meter Data Management teams.
- Prepare functional specifications, BRDs, and test cases and support SIT/UAT activities.
- Provide production support, troubleshooting, and defect resolution.
- Collaborate with technical/ABAP teams for custom developments and interfaces.
Requirements:
- 6+ years of SAP CRM IS-U experience in implementation and support projects.
- Strong expertise in SAP Utilities (IS-U) business processes.
- Hands-on experience with CRM Web UI / IC WebClient.
- Good knowledge of CRM middleware, BDocs, and data replication.
- Experience in business partner management, CIC, case management, service orders, and contracts.
- Understanding of IS-U billing, FICA, and device management integration.
- Excellent client-facing communication and stakeholder management skills.