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Posted 29 Nov 2023

SAP Plant Maintenance / Customer Service (CS)

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Employment
Full time
Posted
29 Nov 2023

About the role

SAP PM EAM:

  • Experience working with SAP EAM S/4 HANA system and hands on experience on configuration.
  • Vast Experience and expert knowledge in Plant Maintenance Business processes, Plant Maintenance modules, SAP best-practices for S/4 HANA and tools.
  • Authority on the integration of Business Processes to SAP Master Data, integration between the various SAP modules and to subscribing systems including third party system. 
  • Ability to Inspire confidence with Business and IT leadership.
  • Experienced in configuration of country-specific functions / country template and designing custom developments for the same
  • Experienced in business requirements gathering and analysis.
  • Experienced in SAP functional testing for localized requirements.
  • Experienced in liaising with business process owners / users 
  • Experienced in SAP project testing, cutover and deployment activities.
  • Experienced in Functional/Integration Testing
  • Experience in Functional Specification design enhancement on Fiori UI developments.

SAP PM/CS - Functional Consultant 

• Experience in SAP Plant Maintenance and Customer Service (PM-CS) with 1-2 SAP S/4HANA PM-CS or ECC 6.0 PM Implementation experience.
• Should have min 3 yrs. of domain experience of Plant Maintenance in Asset heavy Industry (E.g., O&G, Utility, Metals, Mining etc.) or Customer Service area.
• Implementation experience including business engagement, requirements gathering, analysis, designing and driving PM/CS solutions, supporting testing, data load, and post implementation activities.
• Should have experience in conducting Pre-sales demo to customer or driving the business blueprint workshops.
• Experience in Implementation on SAP S4 HANA with Fiori applications 
• Should have Customizing knowledge of SAP Plant Maintenance processes with Customer Service Processes.
• Should have experience in SAP PM-CS Master data design, Governance and conversion design. 
• Ability to map, transform, and integrate data from external applications into SAP PM-CS 
• Should have knowledge on PM-CS Master data, Service Notifications, Service Order types, Return and Repair Process, Field Service Process, Service Contract Process with Planned and Unplanned Service, DIP Profile and Various Billing processes such T&M Billing, Fixed billing, Milestone Billing and Perodic Billing, Cross Application Time Sheet (CATS)
• Should know the industry standard ISO55000, ISO14224, CFIHOS etc.
• Experience working on RICEFW objects functional design and testing with technical team.
• Should have good experience of SAP SD, PS, MM, CO and QM integration with SAP PM-CS
• Understanding of SAP PM-CS integration with other systems like Sales Force, Service-Max and Primavera, etc. 
• Knowledge of SAP FSM and integration with SAP PM-CS 
• Knowledge of SAP Service Cloud
• Any knowledge and experience with Customer Service Industry
• Excellent interpersonal skills, ability to work in a dynamic team environment.
• Should have excellent analytical and business communication skills.
• Should be a graduate or postgraduate with an Engineering degree.

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