About the role
Key ResponsibilitiesRole and Responsibilities:
• Support SAP customers in their functional and technical system needs by not onlymaintaining their systems but also making recommendations for ongoingimprovements and enhancements to improve the customer's business operations. Thiswill require you to deeply understand the customer’s operations and their short- andlong-term goals toward improving their day-to-day operations.• Your overall focus will be on service quality, service availability, and operationalcapability in conjunction with relevant processes and performance management. Thiswill involve conducting periodic reviews such as: weekly burn reports, monthlytrends/KPI review, and quarterly business reviews (QBRs).• You will be a champion of emerging best practices and work with customers tomanage change as the client’s business evolves and enhances their service models.• Relationships internally and at the customer site will be built on trust and allow you tonegotiate how project resources are allocated to a client and problem solvediplomatically.• Your curiosity, ability to creatively solve problems and strong technical acumen willlead you to uncover new service opportunities with your customers resulting in increased profitability.
Skills and Qualifications:
• Any degree with relevant experience in service delivery• Knowledge and experience with SLA’s, OLA’s, and Contracts in insourced oroutsourced environments.• Good understanding of SAP ERP, functional and/or technical SAP applicationknowledge.• Knowledge of industry trends, business strategies, and SAP’s strategy and serviceportfolio.• Ideally have SAP S4HANA, IT Service Management, Project Managementcertifications• Knowledge and experience with Agile and Lean process methodology preferred.• Desire to have ITIL certification.