About the role
The core requirements for the job include the following:
SAP Solution Manager - ChaRM:
- Familiarity with the overall Solution Manager landscape and its components.
- Understanding of ChaRM configuration options (workflows, statuses, roles, and authorisations).
- Basic understanding of SAP system administration concepts.
Troubleshooting and Support:
- Provide technical support to users on ChaRM functionalities.
- Ability to diagnose and resolve technical issues related to ChaRM.
- Familiarity with the use of ServiceNow.
Transport Management:
- Experience in managing transport through ChaRM and SAP Systems.
- Understanding of transport routes and strategies.
- Experience with generating transport history or reports.
Communication and Collaboration:
- Effective communication skills to interact with developers,
- business users or other stakeholders.
- Documentation: Basic Microsoft Office skills; Ability to document ChaRM processes, procedures, or configurations.
- Creation of Production Release list, deployment project plans.
- Project Management: Basic project management skills to manage change requests.
TCB Team Responsibilities:
- Manage deployment activities to ensure changes go into production within the approved change window.
- Create and coordinate a list of changes to SAP teams, including monitoring ServiceNow Change.
- Request to ensure adherence to management processes and procedures.
- Review change requests in ServiceNow.
- Guide and assist users in creating, tracking, and managing change requests within the ChaRM framework.
- Documentation of Change Implementation.
- Coordinate and move in-flight changes during lower environment refresh or upgrades.
- Continuously evaluate and improve ChaRM processes and configuration based on business needs and best practices.