About the role
Key Responsibilities
- Provide L1/L2/L3 production support for SAP YL/EWM applications.
- Manage incidents, service requests, problem tickets, root-cause analysis, and resolution within agreed SLAs.
- Support yard and warehouse processes, including gate and checkpoint activities, transportation units, inbound, outbound, inventory, RF, packing, and shipping.
- Monitor and troubleshoot interfaces, IDocs, qRFC queues, background jobs, PPF actions, and custom developments.
- Coordinate with business users, ABAP developers, integration teams, and external vendors to resolve production issues.
- Support enhancements, change requests, testing, deployments, and post-deployment stabilization.
- Prepare functional specifications, test scripts, knowledge articles, and support documentation.
- Provide support coverage aligned to the KSA time zone and follow the applicable KSA weekly-off schedule and support roster.
RequirementsRequired Skills & Experience:
- 5-8 years of hands-on SAP YL/EWM experience, mainly in production support environments.
- Strong knowledge of Yard Logistics, inbound, outbound, inventory management, RF Framework, packing, shipping, and transportation unit processes.
- Experience with SAP ERP/S/4HANA integration, ALE/IDoc interfaces, and 3PL integrations.
- Strong troubleshooting, incident-management, debugging, and root-cause analysis skills.
- Hands-on experience with SMQ1/SMQ2, WE02/WE05, SLG1, ST22, SM37, PPF, and interface monitoring.
- Ability to analyze custom developments and collaborate with technical teams for issue resolution.
- Good communication, stakeholder-management, and documentation skills.
- Experience supporting decentralized EWM and SAP Yard Logistics environments.
- Knowledge of SAP debugging and ABAP code analysis is an added advantage.
- Experience supporting Automotive, Retail, Distribution, or 3PL logistics operations.
- Techno-functional exposure to custom enhancements, BAdIs, user exits, reports, and SAP YL/EWM integration scenarios.