About the role
The core requirements for the job include the following:
Screening Knowledge and Expertise:
- Strong awareness and understanding of UK screening frameworks, including Baseline Personnel Security Standard (BPSS) requirements.
- Experience acting as a Subject Matter Expert (SME) within projects, providing specialist guidance and support.
Leadership and Team Development:
- Proven experience leading teams within a shared services or operational environment.
- A track record of coaching, developing, and motivating colleagues to achieve high performance and deliver exceptional service.
- The ability to foster a culture of continuous improvement and service excellence.
Communication and Stakeholder Management:
- Excellent written and verbal communication skills.
- Strong interpersonal skills, with the ability to build effective relationships and communicate confidently with stakeholders at all levels.
- The ability to influence, challenge constructively, and negotiate with confidence across a range of audiences.
Analytical and Problem-Solving Skills:
- Strong analytical, reporting, and decision-making capabilities.
- Excellent attention to detail, with the ability to assess information accurately and identify potential risks or issues.
Resilience and Personal Effectiveness:
- High levels of resilience, with experience working in a fast-paced, client-focused environment with minimal supervision.
- Strong organizational skills, with the ability to prioritize competing demands and manage workloads effectively under pressure.
- A proactive approach to problem-solving, with the confidence to work autonomously and make informed decisions.
Technical Proficiency:
- Strong IT skills, including proficiency in Microsoft Office applications such as Excel, PowerPoint, and Word.
- Experience using SAP or equivalent HR and workforce management systems.
- Experience using ServiceNow and case management.