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TELUS International

Posted 27 Aug 2026

SDE III - DevOps

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Employment
Full time
Team
Software Engineering
Posted
27 Aug 2026

About the role

Responsibilities:

  • Own the reliability, scalability, and performance of production systems and services.
  • Design and implement highly available, fault-tolerant, and distributed infrastructure.
  • Define and drive observability strategy, including monitoring, logging, and alerting.
  • Build and maintain scalable CI/CD pipelines to enable fast and reliable deployments.
  • Automate infrastructure provisioning and operational workflows using IaC tools.
  • Lead incident management, root cause analysis (RCA), and implement preventive measures.
  • Define and track SLIs, SLOs, and SLAs aligned with business and product requirements.
  • Collaborate closely with engineering teams to improve system design, deployment processes, and operational excellence.
  • Optimize cloud infrastructure for cost, performance, and efficiency.
  • Own and improve on-call processes; mentor engineers in handling production incidents.
  • Drive best practices for security, networking, and infrastructure reliability.
  • Participate in architecture and design reviews to ensure system resilience and scalability.
  • Document system architecture, runbooks, and operational processes.


Requirements:

  • 5-8+ years of experience in DevOps, SRE, or Cloud Engineering roles.
  • Proven experience building software using Python, Go, Rust, or JavaScript, with strong scripting capabilities.
  • Hands-on experience with cloud platforms such as AWS, GCP, or Azure.
  • Expertise in Infrastructure as Code tools like Terraform, Ansible, or CloudFormation.
  • Strong experience with containerization (Docker) and orchestration (Kubernetes).
  • Solid understanding of Linux systems, networking concepts, and security best practices (IAM, VPNs, firewalls).
  • Experience with monitoring and observability tools like Prometheus, Grafana, ELK Stack, New Relic, or Datadog.
  • Proven experience in building and maintaining CI/CD pipelines (CircleCI, ArgoCD, Jenkins, GitHub Actions, GitLab CI, etc. ).
  • Deep hands-on experience owning cloud security end-to-end.
  • Strong debugging and troubleshooting skills for complex production systems.
  • Comfortable operating in fast-moving engineering environments, balancing long-term infrastructure investment with immediate operational needs.
  • Experience owning and continuously improving on-call Processes - including rotation design, escalation policies, runbook culture, and post-incident review cadence.


Nice to Have:

  • Experience with large-scale distributed systems and microservices architecture.
  • Experience building and running operators on Kubernetes / knowledge of internals.
  • Hands-on experience with cost optimization and capacity planning in cloud environments.
  • Experience mentoring engineers and driving engineering best practices.
  • Prior involvement in architectural reviews and cross-team technical decision-making.
  • Strong understanding of compliance, security standards, and DevSecOps practices.
  • Experience building internal developer platforms or self-service infrastructure tools.
  • Development exposure - experience contributing to backend services or application code (e. g., APIs, microservices), with strong software engineering fundamentals.
  • MLOps experience - familiarity with deploying, monitoring, and managing ML models in production, including tools like ML pipelines, model versioning, and data workflows.

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