About the role
Responsibilities :
- Managing Authorization Role requests for the client and subsequent change management - Level 2 ticket analysis and remediation
- Responding to customer tickets in a timely manner, owning SAP Authorization related issues to resolution
- Proactively identifying the root cause of issues and recommending and implementing solutions
- Providing out of hours support from time to time
- The ability to effectively communicate both written and verbally (in English) with team members and colleagues throughout Lemongrass to gather requirements, communicate resolutions and define the relevant solutions and outcomes
- Execute SAP ERP user authorizations maintenance: create, change or delete users for ERP systems and Cloud platforms; add, change or delete SAP authorizations according to the role concept
- Execute Compliance requirements: create evidence reports according to request by internal or external auditors.
- Execute Ticket resolution according to Standard Operating Procedures, SLAs and required ITIL standards
- Build roles changes / new roles, single and composite.
- Incident Management prompt resolution of security and authorization related issues.
- Applications operations support for authorizations and other operational support as required.
- Collaboration with Dev Teams and client to understand access requirements, new transactions, role creations etc.
- Implement and adhere to SAP security requirements and guidelines within the framework to ensure compliance
- Implement and maintain internal controls that mitigate business risk whilst complying to policy and procedure.
- Required to be flexible in terms of taking up different tasks within a project
- Good understanding of Role administration.
- Good understanding of change management processes.
- Good understanding on Master and Derived role concepts.
- Good understanding on Fiori roles concepts like Catalogs, Groups.
- Good understanding on BI/BW roles concept.
- Good knowledge on SOD and SOX. ???
- Basic knowledge on SAP GRC Access control.
- Own initiative and team-player, Customer focus, Attention to detail
- English business fluent (C1/C2 level)
- 3 years of experience in SAP application operation and projects, preferably role-based. Authorizations
- Hands on Fiori experience
- Solid understanding of SAP ERP systems, especially SAP Basis and authorizations modules, and their integration with other SAP on-premise and SAP Cloud solutions
- Operational Knowledge on Service Now, beneficial
- SAP HANA Experience
- Operations experience (ticket handling, problem, incident management).
- Jira and Confluence experience.
- Should be willing to deal with (talk to) our customers. In most cases they will be foreign customers and language barriers might exist
- Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.