About the role
Senior Account Manager – Renewals
Location: Bengaluru | Work from Office
The Role
We are looking for a driven and experienced Senior Account Manager – Renewals to own renewals and revenue retention across a portfolio of high-value enterprise accounts. The role will focus on maximizing renewal revenue through strategic negotiations, price hikes, usage monitoring, and identifying upsell and cross-sell opportunities. The ideal candidate should have strong enterprise account management experience, excellent negotiation skills, and a good understanding of tax and regulatory compliance in the Indian B2B landscape.
Key Responsibilities
Renewals & Revenue Retention: Own the end-to-end renewal lifecycle for enterprise accounts, drive timely renewals, ensure high retention, and negotiate contract renewals with appropriate price increases.
Revenue Growth: Identify and execute upsell and cross-sell opportunities across Clear's product portfolio, including GST, E-invoicing, TDS, and Corporate Tax.
Usage & Billing Management: Monitor product usage, identify overages against contracted limits, and ensure appropriate billing in line with the Letter of Engagement (LOE).
Strategic Account Management: Build long-term relationships with senior stakeholders, including CFOs, Finance Heads, and Tax/Compliance leaders, to strengthen partnerships and drive account growth.
Negotiation & Escalation Management: Lead commercial discussions, handle renewal objections and client escalations, and collaborate with internal teams to ensure timely resolution.
Account Planning & Reviews: Develop strategic account plans, conduct Quarterly Business Reviews (QBRs), and present product value, usage insights, renewal proposals, and expansion opportunities.
Compliance & Product Knowledge: Maintain a working understanding of Indian tax and regulatory compliance, including GST, TDS, and Income Tax, to communicate product value effectively.
Required Skills & Qualifications
3+ years of experience in B2B enterprise account management, renewals, key account management, or enterprise sales, preferably in SaaS, Fintech, or compliance technology.
Proven track record of achieving renewal and revenue retention targets, negotiating price hikes, and driving upsell/cross-sell revenue.
Experience managing large enterprise accounts and negotiating commercial contracts with senior stakeholders.
Strong communication, presentation, objection-handling, and negotiation skills.
Working knowledge of Indian tax compliance, particularly GST, TDS, and Income Tax, is preferred.
Strong analytical skills to track product usage, identify overages, and support usage-based billing.
Familiarity with CRM tools such as Salesforce and strategic account planning.
Bachelor's degree in Business, Finance, or a related field preferred.
Mandatory: Willingness to work from the office in Bengaluru.