About the role
- Review insured patient accounts and validates all co-pays and deductibles are accurate
- Maintain records of contacts and attempted contacts with delinquent account patients as well as records of any payments collected from the patients
- Submit monthly reports on the status of unpaid accounts and any repayment progress
- Provide customer service regarding collection issues, process patient refunds, process and review account adjustments, resolve payment discrepancies and short payments
- Submit monthly refund reconciliation reports to ensure all patient/insurance accounts are accurate
- Process unapplied balances on patient’s account;
- Explain the breakdown of the balance owed by reviewing the EOB/ERA received from the patient’s insurance
- Should possess strong skills set in AR scenarios with over 2 years of experience.
- Should able to differentiate between Refunds and Adjustment
- Should have strong knowledge in MS WORD/ PDF/ EXCEL .
- Good in voice calls and probing the required questions with payers for refunding.