About the role
Key Accountabilities and main responsibilities Strategic Focus
- Accurately process, review, record, and complete a range of administrative and operational activities in a timely manner, including but not limited to trade execution, client account opening, maintenance and amendment of client information, settlements, and reconciliations.
- Ensure all internal service standards, external SLAs, and regulatory deadlines are consistently met within the Operations team.
- Adhere to all fund specific procedures to ensure accurate trade processing. Regularly review and update procedures to reflect changes arising from internal policies, regulatory requirements, or business updates.
- Respond to internal and external enquiries promptly, proactively resolving issues and delivering high standards of customer service.
- Maintain and update relevant systems and databases, including participation in pre and post implementation testing of system enhancements where required.
- Prepare and respond to correspondence in line with defined processes and deadlines.
- Support the preparation of correspondence, presentations, and management reporting in line with business requirements.
- Ensure full understanding of, and compliance with, all legislative, regulatory, industry, financial, and client specific requirements. Escalate any instances of non compliance in line with the escalation matrix.
- Identify and recommend opportunities for process improvements that enhance efficiency, reduce risk, and improve customer experience.
- Maintain a strong focus on service quality, ensuring accuracy, minimising rework, and achieving individual performance targets.
- Deliver efficient and accurate end to end processing of operational activities in line with defined SLAs, controls, and quality standards.
- Ensure all internal and external service levels and regulatory timeframes are consistently achieved.
- Handle day to day process related queries and provide timely resolutions or escalations where required.
- Identify, investigate, and escalate any adverse counterparty related information, including reputational risks, inappropriate practices, or behavioural concerns, in line with the escalation matrix.
- Take accurate and timely minutes of meetings as required.
- Complete all mandatory training within agreed timelines and actively participate in training relating to procedural updates, company policy, values, cross skilling, and system/tool enhancements.
- Act as a point of guidance and support for junior team members, assisting with queries and day to day activities while reinforcing adherence to documented processes and quality standards.
- Perform independent “four eye” checks to support accuracy, effective controls, and risk mitigation.
- Support the Manager / Team Leader with day to day operational activities.
- Stand in for the Manager / Team Leader during planned or unplanned absences, as required.
- Produce management information (MI) and reports to support operational oversight.
- Participate in ad hoc projects and initiatives as assigned.
- Work collaboratively with team members and stakeholders across the business to achieve shared objectives.
- Maintain a consistently high level of accuracy across all assigned activities.
- Complete all tasks in line with agreed SLAs and control requirements.
- Support query management, quality reviews, and error analysis by identifying root causes and contributing to corrective and preventive actions to close gaps and minimise future risk.
Experience & Personal Attributes Essential
- Bachelor’s or Master’s degree in Business, Finance, Banking, or a related discipline from a recognised university or institution.
- Sound knowledge of the fund administration environment, including relevant regulatory and compliance frameworks.
- Demonstrated understanding of the fund industry, with a preference for experience in Transfer Agency operations and exposure to financial markets.
- Strong working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Excellent verbal and written communication skills.
- Proven ability to work to strict deadlines while maintaining a high level of accuracy and attention to detail.
- Ability to operate independently, take ownership of responsibilities, and demonstrate initiative.
- Basic understanding of industry practices and their commercial impact.
- Willingness and flexibility to work APAC shifts, including early morning shifts commencing from 02:00 AM IST.
- Previous experience within the fund industry, preferably with 3–5 years of relevant experience.
- Strong customer focus, with the ability to collaborate effectively with stakeholders to achieve desired outcomes.
- Demonstrated prioritisation and time management skills, with the flexibility to work autonomously in a dynamic environment.
- Team oriented mindset, showing a willingness to support peers and take on additional responsibilities when required.
- Proactive approach to self development, including seeking feedback and continuous professional improvement.
- Ability to work under pressure, adhere to defined processes, and meet tight deadlines.
- Strong sense of ownership and accountability for role responsibilities and contribution to the wider team’s success.