Senior Analyst (BDS Highradius)

The core responsibilities for the job include the following:

Global vendor management:

• Transfer low-value activities from current Applications to managed services.
• Manage relationships with vendors and perform monthly global service reviews.
• Be accountable for the global team metrics and service level.
• Report all relevant metrics together with Improvement plan to the management team on a regular basis.
• Identify global actions for service level and application stability improvement.
• Drive actions and perform weekly follow-up with the vendor representative.
• Define global automation opportunities (together with vendors), assign responsibilities, and drive their completion.
• Be Escalation point for business Key users, Fes for BDS Apps when facing issues with vice versa.
• Share on a periodic basis the global action plan and progress with the Serv. Mgmt. team.
• Communicate with the vendor to provide news/updates from the BDS side.
• Work with Finance team and run all finance-related questions (PO, Invoices, etc. ) and budget planning and compliance.

Global Product Management:

• Develop/improve standard operational procedures and Service Delivery Procedures.
• Track global KPIs and cascade the priority to the team.
• Balances stakeholders: Product Owners, Key Users, FEs, and business operation leadership and addresses improvements and roadblocks.
• Coordinate resolution of major escalations, service-related questions, and outstanding situations.
• Manage communications and partnerships with the key stakeholders.
• Address all security-related questions in the area of responsibility; make sure IT solutions in scope are compatible with all internal guidance and external procedures (GDPR, CCPA, etc. ).
• Accountability per Application lifecycle in the area of responsibility (support, invest, upgrade, retire).
• Accountability per global communications around your portfolio (Internal - IT and external - business stakeholders).
• Work with other teams globally (applications, platform, and infrastructure), regionally, and locally to ensure global coverage is provided and excellence is shared.
• Drive the financial monitoring of the team's budgets for the Products In scope through timely.
• Involvement of respective Product Owners, highlighting the necessity of changes/adjustments with a budget needed to ensure the situation Is under control.

Service delivery quality:

• Partnership with architecture to bring efficiency and performance improvement to apps.
• Stakeholder management with local/global stakeholders playing Business Delivery Services global mindset, Systems outage coordination.
• Be a member of projects involving your portfolio, being responsible for supportability advice and providing support to Development teams.
• Work on Service Introduction (take-on) activities for new countries with Navision.
• Installations or other big projects and activities.
• Be proactive to improve applications' stability, automation, and simplification.

Finance management - Responsible:

• BDS I2C I2P and T and E controls to all apps: SOW creation and renewals, OPV creation and FUP approval, Purchase Request and FUP on PO creation, Monthly Controls (Planned x Actuals), Invoice Control x Payment plan in the SOWs. Make sure the Cost Center costs are under control. Manage vendor communication and escalation when any divergence is found in Finance, Monthly connection with S& F to ensure that we are on target for Project X-charge (SI hours assignment)

Requirements:

• Bachelor's degree in IT or relevant field.
• Ability to deliver high-quality and reliable software by collaborating with the team.
• Outstanding analytical skills and ability to apply expertise to drive complex, technical, and highly commercial solutions. Possess good verbal and written communication skills.
• Excellent customer-facing skills that include conducting compelling technical briefings and demonstrations, including issues, status reports, and resolving impediments.
• Proven experience in Business or IT Team in project management or a service team.
• Strong knowledge and support ability in eCommerce websites / platforms.
• Knowledge around security processes of Web-transactions.
• Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities.
• Excellent communication skills in English (Oral and Written) exposure to the following technologies is a plus for the role: PCI Compliance, Microsoft Server Infrastructure, SSL and TDE Protocols, Load Balancers, Firewalls, Credit Card Processors, Salesforce, Microsoft Dynamics NAV and SAP (ERPs),
• Automated Deployment Tools, High Radius and or SAAS applications service management.