About the role
The ideal candidate must possess strong communication skills, with an ability to listen, comprehend information, and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
Senior Analyst Roles and responsibilities:
- Review tickets/order IDs base on input documents provided by client
- Communicate effectively to take appropriate steps to resolve customer's problems
- Checking status of services on account in client tools
- Updating order details status in internal as well as client tools
- Should be able to create daily report and share with client base
- Meet process expectations with high quality standards and adherence to SLAs
- Excellent multi-tasking and creative problem solving skills
- Ability to act swiftly and decisively when dealing with critical situations – ability to assess situations and initiate appropriate action
- Works collaboratively with team & Project Manager to ensure timely delivery of project
Technical and Functional Skills
- Bachelor's degree in any field with 2+years’ experience.
- Possess good working knowledge of Excel and PowerPoint
- Ability to develop and analyze ticket
- Proven ability to self-check work to ensure results are error-free
- Ability to communicate effectively with clients
- Ability to work in a high-energy, quickly changing, and demanding environment including working in rotational shifts