Senior Analyst-Fulfilment

Position: Senior Analyst-Fulfilment  

Job Location: Pune, India 

Work Mode- Hybrid 

Shift Time- Rotational Shifts including night shifts 

Our journey  

Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. 

Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures 

accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless 

ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, 

driving savings and efficiency. Manage mobile investments confidently with Sakon.  Learn more at

The Value We Deliver 

SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or 

ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from 

carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile 

inventory and expenses. 

Role Overview/Your Impact 

• Interact with global telecom vendors on daily basis to buy, terminate, move and change telecom products and 

services.  

• Responsible to place an order with vendors and pursue through completion.  

• Gather critical order related information from vendors such as tracking number, device details etc.  

• Responsible to co-ordinate with Customers, Partners and Vendors to resolve technical issues.  

• Responsible for price validation of orders and resolving with vendors in case of discrepancies.  

• Maintain vendor order forms, communication log and contract/quote docs for future reference, maintaining 

and login setup for customers.  

• Responsible to update a system of record (telecom inventory) for add, terminate and change orders. 

Responsible to meet ETA’s and SLA’s defined in statement of work.  

• Responsible for “Clients” assigned to interact with the Vendor for Plan Changes/ Disputes.  

• Responsible for “Clients” assigned to work in the desired environment for ordering Mobile Devices, 

Upgrading, Terminating Mobile Devices.  

• Interacting with India team Analysts/ US team to resolve any ordering related questions arising from Vendor.  

• Updating day to day trackers in excel & work queue management. 

What Does the team do 

The Order Fulfilment team is responsible for working closely with global telecom vendors and to identify the most 

cost-effective solutions for customers, Verifying, fulfilling, delivering product orders and modifying existing service for 

end customers. Team oversees the order fulfilment process and ensures that all orders are processed in accordance 

with Sakon customer service and purchasing standards, corporate policies and Generally Accepted Accounting 

Principles. 

Our Expectations 

• Excellent English communication skills (writing, speaking and reading), Preferred Neutral/US accent.  

• Prior experience in using online order management system and any ticketing system.  

• Knowledge of Microsoft Excel/ Word/ PowerPoint  

• Confidence and credibility with excellent relationship management skills. 

• Proven problem solving, analytical and decision-making skills 

• Highly responsive, self-motivated and able to act on own initiative.  

• Ability to meet tight deadlines and maintain quality while working under pressure.  

• Able to learn new tasks quickly with minimum supervision.  

• Experience with mobile device/ plans troubleshooting methods – both client and vendor side. 

The SAKON Spirit  

At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs 

share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer 

experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. 

Benefits and Perks 

• Flexible Holiday Policy (choose your own holidays) 

• Hybrid Working Options 

• Life & Medical Insurance 

• Focus on Skill Development, Re-imbursement for Certifications 

• Wifi-Mobile bill reimbursement 

• Employee well-being activities  

How to Apply and Interview Process 

If your profile is shortlisted, you will be invited to complete a communication test followed by interviews. 

Interview Process 

Level 1 operations/ Technical Round 

Level 2 operations/ Technical Round 

HRBP Round – Salary discussion & Cultural fitment check from Vendor.

• Updating day to day trackers in excel & work queue management.

•  Excellent English communication skills (writing, speaking and reading), Preferred Neutral/US accent.

•  Prior experience in using online order management system and any ticketing system.

•   Knowledge of Microsoft Excel/ Word/ PowerPoint

•   Confidence and credibility with excellent relationship management skills.

•    Proven problem solving, analytical and decision-making skills

•     Highly responsive, self-motivated and able to act on own initiative.

•     Ability to meet tight deadlines and maintain quality while working under pressure.

•     Able to learn new tasks quickly with minimum supervision.

•     Experience with mobile device/ plans troubleshooting methods – both client and vendor side.