Senior Analyst - HR Services

Role Type- Senior Analyst

Team- HRCO (IND)

Shift- General

Location- Bangalore

Job Summary

The Senior Analyst - HR Services is responsible for managing the end-to-end Vendor Invoice Management and Payment process supporting HR Shared Services operations. The role acts as a Subject Matter Expert (SME) for procurement-to-payment activities, ensuring timely creation and processing of Purchase Requisitions (PRs), Purchase Orders (POs), invoice validation, payment execution, issue resolution, compliance adherence, and stakeholder management.

The incumbent will play a critical role in driving operational excellence, process standardization, automation adoption, controls compliance, financial reporting, and continuous process improvements while partnering with HR, Procurement, Finance, Accounts Payable, and external vendors.

Key Responsibilities

End-to-End Process Management

• Manage the complete PR-to-PO-to-Payment lifecycle for HR-related vendor spend.
• Ensure timely and accurate processing of purchase requisitions, purchase orders, invoices, and payments.
• Monitor workflow queues and resolve process bottlenecks.
• Manage invoice intake, invoice validation, approvals, and payment tracking.
• Ensure all transactions are processed within agreed SLAs and control requirements.
• Support month-end and year-end financial activities.
• Serve as the primary SME for Vendor Invoice Management and Payment processes within HR Shared Services.

• Provide process guidance and support to team members and stakeholders.
• Conduct root cause analysis for recurring issues and process exceptions.
• Maintain process documentation, SOPs, knowledge repositories, and training materials.
• Support new process transitions, process stabilization, and continuous improvement initiatives.
• Coach and train team members on process standards and best practices.

Purchase Requisition & Purchase Order Management

• Review and validate Purchase Requisitions (PRs) raised by HR teams.
• Ensure accurate cost centre allocation, budget validation, and coding.
• Coordinate with Procurement teams for PO creation and approval.
• Track open POs and ensure timely closure or amendments where necessary.
• Support vendor onboarding and procurement compliance activities.

Key Activities

• PR review and validation
• PO creation monitoring
• Budget verification
• Cost centre management
• PO utilization tracking

Vendor Invoice Management

• Process vendor invoices accurately and within established timelines.
• Perform detailed invoice verification against approved POs and contracts.
• Execute 2-way and 3-way matching controls.
• Resolve invoice discrepancies related to pricing, taxation, quantities, and approvals.
• Manage blocked invoices and coordinate resolution with stakeholders.

Areas of Focus

• Invoice accuracy
• Invoice aging management
• Exception handling
• Compliance verification

Vendor Payment Operations

• Monitor payment schedules and payment execution activities.
• Coordinate with Accounts Payable and Finance teams to ensure timely vendor payments.
• Address vendor payment inquiries and escalations.
• Support payment run reviews and payment reconciliations.
• Ensure compliance with payment controls and approval matrices.

Key Deliverables

• Timely vendor payments
• Payment status reporting
• Vendor issue resolution
• Payment reconciliation support

Required Qualifications

Education

• Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, Human Resources, or a related field.
• MBA or Finance-related postgraduate qualification preferred.

Experience

• 4 years+ of experience in HR Shared Services, Procure-to-Pay (P2P), Accounts Payable, Vendor Management, Finance Operations, or Shared Services environments.
• Experience managing vendor invoice and payment processes.
• Experience working with ERP platforms such as SAP, Oracle, Ariba, Coupa, or Workday.
• Experience in global or regional shared services environments is preferred.

Required Competencies

Functional Competencies

• Vendor Invoice Management
• Purchase Requisition & Purchase Order Management
• Procure-to-Pay (P2P) Process Knowledge
• Financial Reporting & Analysis
• Accounts Payable Operations
• Compliance & Internal Controls

Behavioural Competencies

• Strong analytical thinking
• Attention to detail
• Problem-solving capability
• Stakeholder management
• Customer-centric mindset
• Continuous improvement orientation
• Communication and influencing skills