About the role
Providetechnicalleadonnetwork management systems and performance monitoring tools
Provide technical support for multi-vendor Routers and switches.
Resolve remote connectivity issues on links and modems in a timely manner.
Maintaining network configuration data andbackupsforallRemoteconnectivity implementationsandequipment.
Supportandmaintainnetworkstability
Providetechnicalsupportviatelephoneore-mailtofieldpersonalsandvendors
Resolvetechnicalproblemsthroughpersonalknowledge,researchorteamwork.
Escalatecasestotheappropriateskilllevelinlinewithdefinedproceduresinorderto ensuretimelyresolutionofservicelevelagreementsandmaintaincustomersatisfaction.
CoordinateonsitevisitsandpartsorderingwithZayoandthird-partyfieldteams.
Meetproductivityandqualitytargets
Help and support other members of the team through sharing of information and effective team working
Diagnose and resolve software hardware connectivity problems.
Manage and deploy software upgrades to production network equipment as required.
Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e- mail inboxes and creating FCC outage notifications.
Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities
Assists in outage root cause analysis, process improvement initiatives, and automation
Perform other duties as assigned or required
Bachelor’sdegreeinComputerScienceEngineeringorrelateddegreeorequivalentexperience and/ortechnicaltraininginelectronics
Three(3)tofive(5)yearofrelatedworkexperience
Basicunderstandingofnetworksecurityprinciplesandconcepts.(IncludingVPN)
TCP/IPandNetworkingtroubleshooting
Knowledgeofwirelesstelecommunicationsnetworkmanagementsystems
CCNAcertificationpreferred
Excellentsense of personal accountability
Excellent communication skills.
Excellent customer service skills
Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services.
Strong problem-solving skills
A strong team worker and communicator with the desire to talk to field engineers and technicians
Proficient with Microsoft Office and the ability to learn specialized system tools
Skilled at completing ticketsformaintenancepurpose
Abilitytomulti-taskinafastpacedenvironment
Detailorientedwithstrongwrittenandverbalskills
Self-motivatedwiththeabilitytomakecriticaldecisions
Astrongteamworkerandcommunicatorwiththedesiretotalktofieldengineersand technicians.
Knowledgeofwirelesscommunicationsaplus
ITILknowledgeaplus