About the role
- Lead end‑to‑end AMS delivery, including support, maintenance, enhancements, releases, and service governance.
- Own SLA/KPI performance, incident/problem management, escalations, change/release management, and compliance.
- Manage large, cross‑functional, geographically distributed delivery teams.
- Drive AI/GenAI, RPA, cloud, DevOps, and intelligent automation initiatives to boost quality, productivity, and cost efficiency.
- Oversee account financials, resource/capacity planning, vendor relationships, and commercial performance.
- Build and maintain C‑suite and senior client relationships; lead governance reviews and identify growth opportunities.
- Champion application portfolio optimization, modernization, and continuous improvement using ITIL, Agile, and DevSecOps practices.
- Ensure risk management and compliance across all service engagements.
- Report on service health, financial metrics, and transformation progress to senior leadership.
- 15+ years of IT delivery experience with senior leadership in AMS/application services.
- Proven track record managing enterprise‑scale application portfolios and global delivery teams.
- Hands‑on experience with platforms such as Salesforce, ServiceNow, Oracle/SAP, Microsoft/Azure, AWS.
- Deep understanding of ITIL, Agile/Scrum, DevOps, cloud, AI/GenAI, and automation technologies.
- Demonstrated commercial acumen and stakeholder‑management capabilities.
- Experience driving digital transformation and modernization initiatives.
- Strong analytical, problem‑solving, and decision‑making skills.
- Excellent communication and relationship‑building abilities with C‑suite executives.
- Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree preferred.