About the role
Drive end-to-end rollout of NPCI products, features and ecosystem initiatives across banks, Payment Aggregators (PAs), TPAPs, issuers, acquirers and other relevant ecosystem partners.
Work closely with Product teams and ecosystem partners to understand product requirements and translate them into clear implementation, integration and partner-readiness plans.
Drive partner readiness across the complete implementation lifecycle, including testing, certification, pilot execution, production enablement and go-live, ensuring that dependencies and timelines are clearly tracked.
Identify implementation bottlenecks, technical or operational dependencies and partner-level gaps, and work with internal and external stakeholders to ensure timely resolution and production readiness.
Drive merchant acceptance and adoption of NPCI payment products, with a specific focus on the acquiring ecosystem and its ability to enable products and use cases across merchants.
Work closely with acquiring banks, Payment Aggregators and other acquiring ecosystem participants to identify and resolve merchant acceptance, onboarding, activation, transaction enablement and usage-related gaps.
Analyse merchant, transaction and partner-level data to identify non-acceptance, under-utilisation, drop-offs and growth opportunities across products, merchant segments and acquiring partners.
Work with acquiring partners to develop and execute targeted action plans to improve merchant acceptance, activation, transaction volumes and overall adoption of NPCI payment products.
Engage with acquirers and ecosystem partners to understand operational and business challenges affecting acceptance and identify opportunities for process, product or ecosystem-level interventions.
Monitor and drive implementation of NPCI circulars, operating guidelines, branding standards, product requirements and ecosystem mandates across relevant partners.
Coordinate ecosystem-wide migrations, product changes and other mandated initiatives, ensuring partner preparedness, implementation tracking, issue resolution and timely closure of identified gaps.
Establish and maintain rollout, partner-readiness, merchant-acceptance and adoption MIS, using data to track progress, identify risks and provide meaningful insights to leadership.
Prepare regular updates for senior stakeholders covering implementation status, partner performance, key gaps, risks, dependencies, escalations and proposed corrective actions.
Identify recurring ecosystem issues and work with Product, Technology and Operations teams to convert these observations into product enhancements, process improvements or ecosystem interventions.
Support identification and evaluation of new opportunities within the acquiring ecosystem by understanding market developments, partner capabilities, merchant requirements and emerging payment use cases.
Manage multiple initiatives and stakeholders simultaneously, ensuring alignment across internal teams and external ecosystem participants while maintaining focus on business outcomes and committed timelines.
Build and maintain strong working relationships with acquiring banks, Payment Aggregators, merchants and other ecosystem participants, influencing stakeholders and driving outcomes even where there is no direct reporting authority.
Take ownership of issues from identification through resolution, ensuring that problems are not merely tracked but are actively driven to closure with measurable outcomes.
Contribute to a culture of data-driven decision making, structured problem solving and continuous improvement within the acquiring and merchant acceptance ecosystem.