About the role
Responsibilities:
- Ensure compliance with U. S. payment processes, including a strong understanding of NACHA, ACH, and other relevant financial protocols.
- Ensure all approvals are completed within designated cut-off times to prevent any breaches or delays.
- Conduct fraud checks and implement preventive measures to minimize financial risk.
- Monitor payment processing to identify any mismatches, delays, or missing transactions, and escalate issues to the appropriate teams in a timely manner.
- Coordinate with internal stakeholders (Product, Engineering, etc. ) to resolve technical or systemic issues.
- Coordinate with banks and provide POA documents when requested.
Requirements:
- The role requires strong and assertive oral and written communication skills, with the ability to escalate issues clearly and drive resolution across cross-functional teams.
- 2-3 years of experience in banking operations or payment systems.
- Strong working knowledge of US payment standards - NACHA, ACH, and related approval mechanisms.
- Experience in Transaction Monitoring through Metrics and raising issues.
- Proficiency in Excel, Google Sheets, and Google Slides.
- Availability for night shift work is a prerequisite for this position.