About the role

Department: Program Management / Student Success

Work Timings: As per business requirements
Working Days: Monday – Friday - 5 Day work week
Work Mode: Work from Office
Location: Mumbai

About IIDE

IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Senior Associate – Program Management, Student Success (PG Programs), you will play a pivotal role in overseeing the successful delivery of IIDE’s flagship 11-month offline Postgraduate Program in Digital Marketing. This role involves managing end-to-end program operations, ensuring exceptional student experiences, driving student engagement and satisfaction, and maintaining operational excellence. You will lead a dynamic team, collaborate with cross-functional stakeholders, and contribute towards high retention, placement success, and overall program effectiveness.

What You’ll Do
● Program Oversight:

○ Supervise the seamless delivery of the 11-month PG Program, ensuring all milestones from onboarding to graduation are achieved with excellence.
○ Own the end-to-end student lifecycle, focusing on student engagement, retention, and satisfaction.
○ Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving initiatives to maintain high benchmarks.

● Escalation & Issue Management:

○ Manage and resolve student and trainer escalations effectively, ensuring timely issue resolution.
○ Delegate and monitor daily team tasks, ensuring alignment with organizational goals and program standards.

● Team Leadership:

○ Mentor and work alongside a team of 3–5 professionals, fostering collaboration, accountability, and operational excellence.
○ Collaborate with academic teams to schedule trainers and efficiently manage faculty resources while adhering to budget requirements.

● Academic Event Management:

○ Plan and oversee key program events, including orientation, project presentations, internships, co-curricular activities, and convocation.
○ Maintain an optimal balance between internal and external faculty while ensuring quality delivery and cost efficiency.

● Process & Operational Efficiency:

○ Define, streamline, and optimize workflows for effective program delivery and student outcomes.
○ Utilize tools and systems, including ticketing software, to manage student queries and operational processes efficiently.

● Data-Driven Insights:

○ Monitor key metrics such as attendance, assignment submissions, internship progress, placement data, and retention trends.
○ Generate actionable insights and implement strategies to improve student success and overall program effectiveness.

● Industry Engagement:

○ Provide continuous support to trainers by addressing course delivery-related queries.

● Career Development Assistance:

○ Support students in resume building, interview preparation, and job search strategies.
○ Guide students toward achieving career aspirations by identifying their strengths and interests.

● Stakeholder Collaboration:

○ Work closely with admissions, placements, academic leadership, and other cross-functional teams to optimize program outcomes.
○ Partner with placement teams to drive high placement rates and positive student career outcomes.

● Additional Duties:

○ Take on additional responsibilities within the broad scope of program management as directed by senior management.
○ Ensure smooth coordination across stakeholders to maintain high standards of student success and operational excellence.
○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are
● Must-Have:

○ 4–6 years of professional experience in a student-facing role, preferably in education or EdTech.
○ Proven experience in leading and managing teams of 3–5 members, with demonstrated success in achieving collective goals.
○ Strong analytical and problem-solving skills with a proven ability to drive innovative solutions.
○ Exceptional communication and stakeholder management abilities.
○ Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude.

● Should Have:

○ Proficiency in using ticketing software and operational tools for effective query and process management.
○ Experience in process optimization and implementing strategies to improve operational efficiency.

● Nice to Have:

○ Certifications or training in education management, leadership, or process improvement.
○ Additional skills or experience that enhance program delivery and student success outcomes.

Why Join IIDE?

Work with one of India’s fastest-growing digital education brands.
Play a key leadership role in shaping exceptional student experiences for flagship PG programs.
Gain exposure to end-to-end program management, student success, and stakeholder collaboration.
Collaborative and high-growth work environment with opportunities for learning and career advancement.

Who You’ll Thrive As

You’re someone who:

Is passionate about student success and delivering exceptional learning experiences.
Thrives in fast-paced, high-growth environments and enjoys solving complex operational challenges.
Can effectively lead teams while maintaining a collaborative and accountable culture.
Uses data and insights to drive decision-making and continuous improvement.
Enjoys working cross-functionally to create meaningful student and business outcomes.

Compensation: As per company standards
Experience: Minimum 4–6 years
Age: 25–35 years

Senior Associate - Program Management, Student Success

About the role

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