About the role
Key Responsibilities
- Manage warranty claim operations end to end by supervising parts inwarding, component inspection and precise documentation
- Investigate warranty discrepancies thoroughly to identify root causes and implement swift corrective solutions
- Compile and deliver in-depth warranty trend reports and failure analyses to support strategic management decisions
- Refine existing warranty workflows and software systems continuously to boost operational efficiency across service channels
- Deliver targeted training programmes to dealership and workshop staff to guarantee strict warranty policy compliance
- Liaise cross-functionally between authorized service centres, internal departments and engineering teams to ensure smooth claims processing
- Audit warranty parts consumption and maintain comprehensive scrap and replacement records in line with regulatory standards
Ideal Candidate
- BTech or Diploma in Mechanical, Electrical or Automobile Engineering
- 1 - 3 years of experience in warranty management, preferably in the automotive or EV sector
- Hands-on experience in parts inwarding, inspection and discrepancy handling
- Strong analytical ability to prepare and interpret warranty reports
- Good communication and presentation skills for conducting workshops
- Proficiency with warranty management software and Microsoft Office tools
- Proven ability to collaborate effectively with multiple stakeholders