About the role

Job SummaryThe Senior Business Analyst – HIS/EMR Implementation will act as a critical bridge between clinicaland operational users and technology teams during the implementation of hospital systems. Thisrole is responsible for leading requirement gathering, workflow analysis, process redesign, fit-gapanalysis, documentation, testing support, and stakeholder alignment to ensure successfuldeployment of HIS/EMR solutions. The ideal candidate should possess strong healthcare domainknowledge, excellent analytical capability, and hands-on experience in digital healthcaretransformation projects.Key Responsibilities – Business and Functional Analysis Lead requirement gathering sessions with clinicians, nurses, administrators, finance users, andoperational stakeholders. Analyze existing workflows and define future-state processes for HIS/EMR adoption. Conduct fit-gap analysis between current business processes and system functionality. Translate business needs into clear functional requirements, user stories, process maps, andsolution documentation. Ensure traceability of requirements across design, build, testing, and deployment phases.Key Responsibilities – Healthcare Workflow Mapping Map workflows for patient registration, appointment scheduling, admissions, discharge,transfer, clinical documentation, order entry, medication management, billing, claims,laboratory, radiology, and pharmacy. Recommend process improvements to improve efficiency, compliance, patient safety, and userexperience. Work closely with end users to validate clinical and non-clinical workflows.Key Responsibilities – Stakeholder Engagement Act as the primary functional liaison between users, project teams, IT teams, and vendors. Facilitate workshops, design sessions, and requirement validation meetings. Manage stakeholder expectations and secure sign-off on business requirements and processchanges. Support executive and departmental reporting with clear analysis and project insights.Key Responsibilities – Solution Design Support Collaborate with technical teams and vendors to ensure business requirements are reflectedaccurately in system configuration and solution design. Review configuration documents, prototypes, and functional design outputs. Support master data setup, forms design, rules validation, and reporting requirements.Key Responsibilities – Testing and Deployment Support Prepare and review test scenarios, test scripts, and acceptance criteria. Support SIT, UAT, and defect triage from a business perspective. Validate that delivered functionality meets user requirements and compliance expectations. Assist in go-live readiness, super-user enablement, and post-go-live issue analysis.Key Responsibilities – Change Management and Training Support Support training material review, SOP updates, and business communication documents. Identify change impacts across departments and support transition planning. Help drive user adoption through functional support and process clarification.
Required Qualifications Bachelor’s degree in Healthcare, Nursing, Pharmacy, Life Sciences, Health Informatics, Business,Information Systems, or related discipline. 8–10 years of experience in business analysis, with at least 4–5 years in healthcare IT, HIS, orEMR implementation. Proven experience in hospital or healthcare workflow analysis and system implementation. Strong understanding of clinical and operational processes in healthcare settings.
Required Skills and Competencies Excellent requirement gathering and business analysis skills. Strong healthcare domain knowledge across clinical and administrative functions. Expertise in process mapping, BRD/FRD creation, use cases, and workflow documentation. Strong communication and facilitation skills. Experience in UAT planning, defect management, and solution validation. Knowledge of interoperability, reporting, and data migration concepts is desirable. Proficiency in tools such as Visio, Excel, PowerPoint, JIRA, and Confluence.
Preferred Experience Experience working on enterprise HIS/EMR platforms. Exposure to implementation in multi-specialty hospitals. Knowledge of accreditation, regulatory, and privacy requirements in healthcare. Certification in CBAP, CCBA, PMI-PBA, or Health Informatics is a plus.
Key Performance Indicators (KPIs) Quality and completeness of requirements documentation. Stakeholder sign-off and alignment. Reduced requirement defects and rework. Testing readiness and UAT success. Workflow optimization and adoption outcomes. Timely support to project milestones and go-live activities.

Senior Business Analyst – HIS / EMR Implementation

About the role

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