About the role

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Senior Business Applications Specialist enables Coates' business operations by designing, configuring, integrating, and supporting enterprise applications that power critical customer, service, sales, and operational processes. The role ensures business systems are secure, scalable, well-documented, and aligned with organizational objectives while driving continuous improvement and operational excellence across the application landscape.Key responsibilities for the role

Ensure enterprise business applications remain secure, reliable, available, and aligned with business needs.
Deliver scalable application solutions that meet documented business requirements and acceptance criteria.
Configure and administer Salesforce platforms to support sales, service, and operational processes.
Support and enhance Quote-to-Cash processes across Salesforce Revenue Cloud and ERP platforms.
Produce thorough technical analysis, solution designs, and implementation documentation.
Translate user stories and business requirements into effective technical solutions.
Collaborate effectively with Business Process Specialists, Business Analysts, Quality Assurance, and fellow technical team members.
Promote secure solution design and compliance with organizational security standards.
Ensure implemented solutions are maintainable, supportable, and aligned with platform best practices.
Manage application releases using Azure DevOps, source control, and established deployment practices.
Resolve application, integration, and deployment issues within agreed service levels.
Adhere to branching, pull request, code review, and release governance standards.
Support business continuity through proactive monitoring, issue prevention, and knowledge sharing.

Qualifications and experience

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related discipline.
5+ years of experience administering, configuring, and supporting enterprise business applications in a complex business environment.
5+ years of Salesforce administration, configuration, and development experience, including Revenue Cloud, Service Cloud, Field Service, and Experience Cloud.
Experience supporting modern ERP platforms and integrating business processes across CRM, ERP, and related enterprise applications.
Experience configuring and administering SaaS platforms including DocuSign, Avalara, Jotform, Survey Vista, Freshservice, or similar solutions.
Strong knowledge of Azure DevOps, source control, Agile delivery methodologies, and enterprise application security principles.

Salesforce certifications such as Administrator, Platform App Builder, Platform Developer I, Revenue Cloud, or CPQ Specialist.
Microsoft Azure, Azure DevOps, MuleSoft, ERP platform, ITSM, or related enterprise application certifications.
Agile/Scrum exposure or certification (CSM, Scrum Foundations)

About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a paid “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as . We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following: - Coates does not operate or communicate through any domain resembling "@" - Wedo not contact employment candidates via email to solicit personal or financial information - All applications for employment must be submitted through our official website Coates Group - All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Senior Business Applications Specialist

About the role

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