About the role
Responsibilities:
- Analyse the requirements by demonstrating strong process/solution/product knowledge, understanding of the business/IT scenario and understanding of constraints in implementation and technology.
- Follow the steps for deployment as envisaged in the project plan, foresee possible cutover issues and plan for them proactively.
- Resolve simple common issues with speed and accuracy, understand the issue and analyse the root cause through direct customer interaction.
- Participate in client discussions to understand customer problems, articulate them to stakeholders, and identify solutions bringing the best industry and company practices.
- Conduct requirements workshops, understand the AS-IS processes/current system study and identify high-level process/system changes.
- Arrive at possible solution alternatives that factor in gap resolution, impact on related functional areas, acceptability of the solution to the user community, technical feasibility and efficiency.
- Train the users (end and key users) and prepare training material.
- Assist in presales activities as an SME by giving inputs in solution design and team structure.
- Prepare artefacts for marketing and GTM solution activities, including case studies.
- In order to build collateral for marketing initiatives.
- Handling the team of business analysts.
- Review the documents created by team members.
Requirements:
- Advanced IT skills, especially MS Excel and SQL, JIRA and VISIO.
- Associate (III) or LOMA (ALMI / ACS) certification (mandatory).
- A strong understanding of the life insurance industry with information technology (IT) delivery experience.
- Strong written and oral communication skills with the ability to communicate to individuals with differing levels of modelling understanding.
- Able to work effectively as part of a team and on own initiative.
- Excellent organisational and prioritisation skills.
- BE/B Tech/any engineering graduate/ME/M Tech/MS/MBA.
- Minimum 10 years of relevant work experience in life assurance and business analysis.
- Strong client management skills.