About the role
We are looking for a customer-centric and results-driven Senior Buyer Experience professional to drive buyer sales, improve conversion rates, and deliver an exceptional home-buying experience. The role involves managing buyer relationships, driving sales within the assigned micro-market, resolving customer escalations, and collaborating with cross-functional teams to enhance customer satisfaction and business growth.
Responsibilities:
- Drive buyer sales conversions and improve customer satisfaction and NPS within the assigned micro-market.
- Guide prospective homebuyers throughout their property purchase journey and provide personalized assistance.
- Manage customer queries and escalations to ensure a smooth and satisfactory buying experience.
- Manage live property listings, ensure sales readiness, and build a strong pipeline of qualified buyer leads.
- Actively manage and grow the CRM database through effective lead nurturing, follow-ups, and customer engagement.
- Monitor sales performance, identify conversion opportunities, and achieve business targets.
- Collaborate with growth, partnerships, and product teams to drive buyer-side growth and improve customer experience.
Requirements:
- Excellent verbal and written communication skills.
- Strong customer relationship management and interpersonal skills.
- Proven sales, negotiation, and conversion capabilities.
- Strong problem-solving and escalation management skills.
- Excellent stakeholder management, ownership, and execution abilities.
- Ability to work in a fast-paced, target-driven environment.
- Analytical mindset with a focus on sales performance and customer satisfaction.
Good to know:
- 3+ years of experience in sales, customer experience, relationship management, or a related field.
- Experience in real estate, proptech, or customer-facing sales roles is preferred.
- Familiarity with CRM tools, lead management systems, and sales tracking dashboards.
- Understanding of sales funnels, lead conversion, and customer engagement metrics.
- Knowledge of customer satisfaction metrics, including NPS, and experience handling customer escalations.
- A strong track record of achievements in professional, academic, or extracurricular activities.
- A proactive and customer-first mindset with a passion for delivering business results and exceptional buyer experiences.